Britishbathroomcompany Reviews 

From ordering to delivery only took 1 week

I ordered taps for my bathroom basin sink and bath. The taps were excellent quality. The service from British Bathroom Company was super throughout. I accidentally ordered the wrong style and they were quick to refund me once they had been returned and to send out the right taps. A fantastic company to deal with. Thank you

Product as described and ordered. Would deal with again. Maybe just try and get turn around time down a bit. Otherwise 5 stars. Well done lads and lassies

It’s been two weeks since my goods arrived, clearly were faulty items which I sent photos and reported immediately via email to their “customer service” which is supposedly to respond within 2 days. I have emailed numerous times and tried calling their customer service which essentially rings out with no answer. Absolutely shambles and I think purposefully sends faulty items slightly cheaper than other shops with no right to return. I will be contacting trading standards with a complaint. Do not buy from this company!!

Excellent service prompt delivery…good quality cloakroom vanity until purchased.Delighted with my purchase true to picture and would
Definitely use this company again.

Prompt delvery, well packaged.
Item fitted perfectly

They sent me a £20 product instead of the £50 product I ordered and refused to accept responsibility for their mistake.

Despite receiving the wrong item, I had to pay the return postage myself. I am now still waiting for my refund and have been without my money for almost a month.

This has been a very disappointing experience. I will definitely not be using this company again and would not recommend them.

The replacement plug for my stainless steel sink was sent out almost immediately after ordering it. It fits perfectly. I am very pleased, having had to fish out food potentially going down the waste pipe for two weeks 😔...
Efficient company. I recommend using them; hassle-free.

2nd time I have used British Bathrooms and again experienced a quick despatch and delivery. Price was good and stocked the item I needed. Overall a good experience.

Sometimes it is hard to find a decent shower curtain which is 240cm wide by 180cm in depth.
I purchased the Diamond Extra Heavy Weighted shower curtain which was £13.99 at the time (September 2026). Good price!
P&P was slightly high at £5.99 but you make some back with the shower curtain being great value. All in all, a good experience and quick delivery.
As long as this product or similar remains a good price, I would definitely buy again from them. Many thanks.

This is scam company. I wish I have read reviews before ordering. They do not reply you and do not pick up their phones. Only after my order has not arrived at all and viewing the reviews I have checked their website and found their website has all elements of the scam company. I wonder how they still allowed to do business and continue to fool the people. They need to be investigated. For all others avoide them by all means. Do not be fooled by their prices

Great website and wel populated product descriptions. Technical measurements were great as all the details provided ensured it would fit first time. Quick dispatch and quality feeling and easy to fit instructions. I will use British Bathrooms again.

Order was received on time and well packed. We were out when it arrived but the package was left in a concealed space near our front door and a note put through our letterbox. Product was RAK Kitchen Sink Mixer KIT018.

Quick and easy to order, updated delivery times and options. 5 out of 5

Super easy to use website so I knew I was getting exactly what I needed. The item I ordered was at a much better price than other stores or websites were selling it at. Delivery was quick and the item came well packaged. Overall a great item, and a great process

Very happy with my experience with this company. They supply quality bathroom products at a reasonable price. The customer service is excellent. They keep you informed from order, to despatch, to delivery. I would definitely recommend this company, and I will definitely use them again.

Ordered a brushed brass scudo radiator and valves. After hunting around British Bathroom Company was the cheapest place, including p&p to purchase from. Easy transaction and delivered safely and promptly.

Toilet seat was a great replacement. Came on time, easy to fit and looks great!

Great service - first sink arrived with damage, but was replaced efficiently and with no headache